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Live Casino Terms & conditions Explained
Live Casino Terms – Do you have an issue with your online or live casino, and they refer to their online casino terms and conditions? That’s typically the moment that people realise that they have never read these online casino terms and conditions. We simply accept them and start playing. Time to have a better look at them. What exactly are these terms and conditions and how do they impact your live gambling activities
When do live casino terms and conditions apply?
Always. They cover every interaction between you and the online casino where you want to play live games. If we want to play some rounds of blackjack or roulette, we simply login or subscribe. You just accept the terms and conditions with a ‘tick in the box’ like any other online service. And as long as everything goes fine, you will never need them.
Like all contracts, people only start to study their contents when they get into problems. As soon as you feel that the casino didn’t treat you well, it is time to start reviewing the terms and conditions. Why wouldn't you do that upfront? isn't it much better to read live casino Terms & Conditions before they can become your “enemy” and might be used against you?!
Yes, but I hate those small fonts
It is probably one of the the oldest psychological tricks, but every company uses it. If you need customer’s attention, use big capitals. If you want something to be ignored, use an 8-points font type. Live Casinos are not particularly mean; they just use the same tricks as anyone else. So, the terms and conditions of live casinos are often not only written down using a rather unattractive and formal language but also using the smallest character set that your browser can handle. No worries, just copy them in a Word document and use a bigger font. Or use the ‘Ctrl +’ key to enlarge the text on your screen. Most browsers now-a-days support to feature to enlarge text.
Besides “blowing up” your screen it is good to know that there are tons of wbesites ou there that explain Terms and Conditions in layman terms. One site we reallyu liked is Upcounsel.com and you can read their explanation of Terms and Condition by following this LINK.
Do you need live casino terms and conditions in a legalised market?
If there are clear gambling rules and regulations in a country where the live casino has a license, is it still necessary to check their terms and conditions? Yes, that’s still recommendable. Although the casino must be compliant to the local laws, they still have their own terms and conditions. There they define the detailed commercial agreement between you and them, and details about procedures like payments and withdrawals. Also how does their bonus scheme works, and the so-called wagering requirements? Information which you cannot find in casino laws, only in the terms and conditions.
Casino laws overrule online casino terms and conditions
Note however that the national regulation is still important. A company can make its own terms and conditions but is not allowed to use conditions which are non-compliant with the law. Having an agreement with a casino in a well-regulated country also has another benefit. If there is a real dispute between you and the casino, the gambling authority may play a role in this conflict.
What information can you find in the terms and conditions
Below, we list a few topics which you can find in the terms and conditions of an live casino.
Account registration and management
In the terms you will find more detailed information about how – and under which conditions – you can open a player account. And what verification checks are required. What can you do with your account and what is not allowed? Under which conditions can the casino terminate, block or close your account? At many casinos it is for example strictly forbidden to register multiple accounts for the same person.
Deposits, winning and withdrawals in live casinos
It is also explained how you can make a deposit to your account. And how you can withdraw money from your account after a successful session. Important information to check since you often must upload certain documents (like a copy of your identity documents) prior to your first withdrawal. And the casino will also ask for your bank account details. Be aware that if you win with money from a casino bonus, you first have to fulfil the wagering requirements before you can withdraw any money from your account.
Online casino data security and privacy
It is important to check how the casino handles your personal data. Since casinos – like any other company – must follow the new privacy laws, they should be transparant for what reason they collect your data and ask for your permission to do so. Also check if they can show you which data they collected and whether it is possible to be removed from their database (the so-called right to be forgotten).
Measures for responsible gaming
Under the modern gaming regulation, a casino must protect players from the negative aspects of gaming and gambling. They should responsibly organise their offering of live games. For example, casinos must prevent underage gambling and protect vulnerable customers. They should provide a self-exclusion program and the possibility to set time or money limitations.
Complaint handling in live casinos
Not happy with the way the casino or the casino staff treated you? The terms and conditions should point to the proper channels to register your complaint. And on top of that, it should also be clear what legal ways are available to solve your dispute in case the first line complaint handling didn’t solve the issue. Including clear information about which court will settle such disputes.
Obviously the abov e does not cover all of the Terms &Conditions Live Casino use. Also does it not cover the general FAQ of live casinos, those can be found on our FAQ page by clicking HERE